Chargebacks

mastercard chargeback reasons

Guide to MasterCard Chargeback Reason Codes

We introduced Visa chargeback reasons in one of our previous blog posts. Similarly to Visa, Mastercard has its special codes for chargeback reasons. Mastercard chargebacks are classified into 4 categories: Authorization, Cardholder disputes, Fraud, and Point-of-Interaction errors. This article will focus on the most frequent Mastercard chargeback reasons to help you understand them better. Authorization-related ...

Chargeback ratio

Important: Visa and MasterCard Chargeback Ratio Update

Starting October, Visa and Mastercard have applied some changes to their chargeback prevention programs. Therefore, the chargeback ratio has now become more strict: 0.9% for Visa and 1% for MasterCard transactions. What does it mean for merchants? If your Visa chargeback ratio amounts to 0.9% or exceeds this limit, or your MasterCard chargeback ratio is 1% or ...

Visa chargeback reasons

Visa Chargeback Reason Codes: What They Mean

In our previous blog posts, we have discussed chargebacks, how they happen, and how to prevent them. This time we want to introduce you to chargeback reasons provided by Visa. To make it easier for you to recall what chargebacks are, here is a short description of the process. When a cardholder is not happy ...

Chargeback vs. Refund: What’s the Difference?

2019 March 14 Chargebacks 0 Comments

An ordinary buyer usually doesn’t realize the difference between a refund and a chargeback and can even use the two terms interchangeably. However, experienced merchants know that the difference between these two concepts is actually huge and one of them is definitely the lesser of two evils. So, firstly let’s discuss each term separately and ...

how to prevent chargebacks

How to Prevent and Dispute Chargebacks?

2018 September 21 Chargebacks 0 Comments

Chargebacks are an inseparable part of e-commerce transactions. However, you can take all the necessary measures to avoid them or minimize the risks. A chargeback is a payment dispute filed by a cardholder with his card issuing bank. There are various reasons why a cardholder may dispute a transaction, so you should always be prepared ...

Chargeback reasons

What Are the Most Common Chargeback Reasons?

2018 September 20 Chargebacks 0 Comments

It may happen that a customer is not happy with his purchase or cannot recognize a transaction in his bank account. If the issue cannot be resolved with the seller directly, the customer has the right to contact his bank and request an official refund which is known as a chargeback. Before getting to chargeback ...

Chargeback process

The Chargeback Process Explained

2018 September 19 Chargebacks Payments 0 Comments

A chargeback occurs when a cardholder contacts his card issuing bank and claims that a particular transaction on his bank statement is not valid. The aim of the cardholder is to receive his money back. There are several reasons why a cardholder may file a dispute, and they are discussed in a separate article, so ...